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Privacy Policy – ELEN ENERGY L.L.C

1. About Us

Elen Energy L.L.C is a limited liability company, with unique identification number 812167791, specialized in implementing projects with photovoltaic systems, electrical installations, and energy efficiency solutions. We provide services through our official website and direct communication with clients. By using our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

  1. Personal data: Name, email address, phone number (if provided), physical address (if necessary for projects or contracts).

  2. Technical data: IP address, browser type, device, operating system, general location data (e.g., via IP or user permission).

  3. Payment data: Details of transactions processed through certified payment providers.

  4. Usage data: Information about interactions with our website, length of visits, and details regarding service or project requests.

3. How We Use Your Data

Your data may be used for:

  1. Providing and managing our services, including photovoltaic projects, electrical installations, and energy efficiency solutions.

  2. Processing payments and contracts.

  3. Communicating about projects, technical support, or client requests.

  4. Improving our services and user experience.

  5. Complying with legal or regulatory obligations.

4. Legal Basis for Processing (for users in the EEA)

If you are within the European Economic Area (EEA), the processing of your data is based on:

  1. Fulfillment of contracts for our services.

  2. Your explicit consent (where applicable).

  3. Compliance with legal obligations under Law No. 06/L-082 on Personal Data Protection of the Republic of Kosovo and the General Data Protection Regulation (GDPR) for subjects within the EEA.

  4. Our legitimate interests, such as service improvement or fraud prevention.

5. Your Rights (under GDPR)

In accordance with the legislation in Kosovo and GDPR for EEA residents, you have the right to:

  1. Access your personal data.

  2. Request correction of inaccurate or outdated data.

  3. Request deletion of your personal data (“right to be forgotten”).

  4. Object to or request restriction of data processing.

  5. Request data portability (receive your data in a portable format).

  6. Withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.

  7. File a complaint with the competent data protection authority:

    • In Kosovo: the Kosovo Agency for Information and Privacy.

    • In the EEA: your national Data Protection Authority.

To exercise these rights, contact us at: [email protected]

6. Sharing Your Data

We do not sell your personal data. We may share it with:

  1. Payment providers (such as Stripe) for processing transactions.

  2. Technical service partners (e.g., hosting or analytics providers).

  3. Customer support platforms.

  4. Legal or regulatory authorities where required by law.

All third parties are required to process the data in compliance with applicable laws and only for defined purposes.

7. Cookies

We use cookies and tracking tools for:

  1. Ensuring the functionality of our website.

  2. Analyzing website traffic and usage.

  3. Personalizing your experience.

Cookie Management
When you visit our website for the first time, a cookie banner may appear, allowing you to accept or reject cookies (except essential ones).

You can also manage cookies through your browser settings:

  • Disable them completely.

  • Accept cookies.

Please note that disabling some cookies may affect website functionality and your browsing experience.

8. International Data Transfers

Your data may be transferred outside your country, including outside the EEA. We implement safeguards such as:

  1. European Commission Standard Contractual Clauses.

  2. Data processing agreements with partners.

  3. Approval from the Kosovo Agency for Information and Privacy.

9. Data Retention

Your data is retained for as long as necessary to:

  1. Provide our services.

  2. Fulfill legal obligations.

  3. Ensure security and prevent fraud.

After this, data is deleted or anonymized.

10. Data Security

To protect your data, we use:

  1. SSL encryption for data transmission.

  2. Access controls and continuous monitoring.

  3. Regular data backups.

However, no system is entirely immune to risks.

11. Children’s Privacy

Our services are not intended for children under the age of 15. We do not knowingly collect data from minors. If you suspect that a child has submitted personal data, please contact us immediately at [email protected].

12. Updates to This Policy

This policy may be updated to reflect legal, technical, or operational changes. Any changes will be published on our website. Significant changes may be notified via email or other communication channels.

13. How to Contact Us

Elen Energy L.L.C
Address: No.5, “Sheqir Dulahi” Street, Prishtina 10000
Email: [email protected]