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Privacy Policy – ELEN ENERGY L.L.C

1. About Us

Elen Energy sh.p.k. (“Elen Energy,” “we,” “our company”), based in Pristina, Kosovo, is fully committed to protecting the privacy and personal data of all visitors and users of the website elen-ks.com (“Website”).

This Privacy Policy explains which personal data we collect, how we use it, how we protect it, and what your rights are under Law No. 06/L-082 on the Protection of Personal Data of the Republic of Kosovo and the European Union’s GDPR regulations.

2. Data Controller

3. The Data We Gather

3.1 The data you manually provide:

  • Name and Surname – When you fill the contact form

  • Email address – For communication and responses

  • Phone number – If you allow it in the contact form

  • Company Name – If you are a client or a business partner

  • Messages and other data given by you

3.1 The data automatically gathered:

  • The IP Address of your device

  • Browser type and version

  • Device Operating System

  • Pages visited and visit time (via Google Analytics) 

  • Referral source

  • Facebook Pixel Data (only if cookies accepted)

4. Purpose of Data Gathering and Legal Basis for Processing

We may process your: full name, email, phone number, and message to respond to the contact form on the  legitimate contractual legal basis.

We may process your: IP, cookies, usage to analyze page traffic on the basis of our cookies policy.

We may process data from Facebook Pixel and Google Ads for digital marketing on the basis of our cookies policy.

We may process your IP address and logs for legitimate interests. 

We may process any data required by legal obligation.

5. Cookies

We use cookies to make our site work smoothly and to give you the best browsing experience. You can manage these preferences when you visit our site for the first time. For more information refer to our Cookies Policy.

6.Third-Party Sharing

We do not sell or rent out your personal data. We may share it only with:

  1. Google LLC – Google Analytics, Google Ads

  2. Meta Platforms Inc. – Facebook Pixel

  3. Hosting providers – for technical functionality

  4. Legal or regulatory authorities where required by law.

All third parties are required to process the data in compliance with applicable laws and only for defined purposes.

7. International Data Transfers

Some service providers (Google, Meta) may process data outside the territory of Kosovo and the EU. These transfers are carried out on an appropriate legal basis (EU Standard Contractual Clauses, adequacy decision, etc.).

8. Retention Period

  1. Contact form data — up to 2 years after the last contact

  2. Analytics cookie data (Google Analytics) — 26 months

  3. Server logs — 12 months

  4. Transaction data — according to legal obligations (7 years)

9. Your Rights

As a data subject, you have the following rights under Law No. 06/L-082 and the EU GDPR:

  • Right of access — to receive a copy of your personal data

  • Right to rectification — to correct inaccurate or incomplete data

  • Right to erasure (“right to be forgotten”)

  • Right to restriction of processing

  • Right to object to processing

  • Right to data portability

  • Right to withdraw consent — at any time, without negative consequences

To exercise these rights, please contact us at: [email protected]

10. Data Security

Elen Energy implements technical and organizational measures to protect personal data, including SSL/TLS encryption of communications, restricted personnel access, and periodic system audits.

11. Updates to This Policy

Elen Energy reserves the right to change this policy. Any material changes will be clearly notified on the website. We recommend that you review this page periodically.

12. Supervising Authority

If you believe that your rights have been violated, you have the right to file a complaint with the Access to Information and Privacy Agency (AIP):

13. How to Contact Us

Elen Energy L.L.C
Address: Prishtina 10000, Kosovo
Email: [email protected]